At QuanTech, we strive to maintain transparency and professionalism in all our services. This policy outlines how refunds and cancellations are handled for website development and related digital services.
The initial 50% deposit is non-refundable once work has commenced. This covers discovery, strategic planning, and initial development efforts that cannot be reclaimed.
If the project has not yet started, customers may request a cancellation by contacting us. In such cases, a full refund may be issued, excluding any third-party costs such as domain registration or server/hosting purchases.
If work has already commenced, a refund may be considered based on the progress of the project. Any refundable amount will be calculated after deducting:
After final delivery of the website, the client is entitled to a 7-day revision window for minor changes only. Minor changes include small text updates, contact number changes, or minor content corrections that do not affect the structure, design, or functionality of the website.
Any additional changes, feature requests, design modifications, layout restructuring, or functional enhancements beyond minor corrections will be treated as additional work and charged accordingly.
Once the website has been delivered (fully or partially), no refunds will be applicable.
Upon project cancellation, no refunds will be applicable under any circumstances.
All work produced, including but not limited to source code, designs, layouts, and concepts, shall remain the sole property of QuanTech.
No source code, files, or assets will be handed over unless explicitly stated and agreed in a written contract.
QuanTech reserves the right to suspend or terminate a project if the client is unresponsive, uncooperative, or repeatedly requests changes that fall outside the agreed scope, causing delays or disruption to the project timeline. This includes but is not limited to:
In such cases, no refund will be applicable for the work already completed. Any resumption of the project after suspension will be treated as a new engagement and may be subject to revised pricing and timelines.
Any additional revisions, features, enhancements, or modifications requested beyond the original agreed scope are considered additional work. For such work, 100% of the quoted payment must be made in advance before work begins. Charges for additional work are strictly non-refundable once completed and delivered.
Domain registration and server/hosting costs are strictly non-refundable, as these are third-party purchases made specifically for the client’s project.
In cases where payments are delayed or remain outstanding beyond the agreed timeline, QuanTech reserves the right to temporarily suspend services, apply notices on the website, or limit functionality until the dues are cleared. Such actions do not constitute project cancellation or service failure.
Any approved refunds will be processed within 7 working days and credited to the original source of payment. Customers will be notified once the refund has been initiated.
By proceeding with QuanTech’s services, the client acknowledges that they have read, understood, and agreed to this Refunds & Cancellation Policy.
For any questions related to refunds or cancellations, feel free to reach out to us at hello@quantech.pro.